Warning

As you all may know, Serene Premier Hotel which currently has only branches at  No. 31 Hang Ga St, are becoming very popular within the circle of tourists and travelers owning to its outstanding location, top quality services and facilities served by the professional staff. That results to many recommendations from one traveler to another visiting Hanoi to come to our hotels.

However, some travelers reportedly had trouble with the taxi transportation from Noibai International Airport to Serene Premier Hotel. Sometimes the driver purposely tried to scam guests by sending them to a certain hotel with an inconspicuous signs. There, upon arriving, some man quickly came out, with a Serene Premier Hotel card in hand and told the passengers that they did arrive at Serene Premier Hotel but it was full at the moment. He then said that they had a "brother hotel" just a few blocks away. Then, passengers are sent to a different hotel of lower standard where the driver gets some commissions from that hotel owner. No one can eventually guarantee the service of the latter hotel, or predict what scam will come next.

As such, it is highly advisable that every traveler to Hanoi in general and to Serene Premier Hotel in particular should be alert not to totally depend on either the taxi driver or hotel staff that he recommends. Instead, it should be required that the street and hotel signs be pointed out to the traveler by the driver so that one knows whether she is being transferred to the right hotel.
As our private airport transfers are available, we recommend our guests to take further preventive measure by contacting us in advance at the below address for our airport pickup service:

Serene Premier Hotel
Add: 10c Yen Thai streeteet, Hoan Kiem District, Hanoi, Vietnam
Tel : (84) 43828 2814
Fax : (84) 43928 9865
Email : booking@serenepremierhotel.com
Secondary Email : serenepremierhotel@gmail.com

Last but not least, for the benefit of all, we would like to call for all astute travelers and any travel-related businesses to raise the awareness of this sort of scam and to help eliminate such wrongdoing by circulate this message to anyone traveling to Hanoi.
Thank you for your attention.
Sincerely yours,

Serene Premier Hotel